Stories from the Trenches: Collaboration That Changed the Outcome
A product team stuck on a crowded feature backlog paused to run a cross-functional idea jam. Support, sales, and engineering surfaced patterns from customer calls that reshaped priorities, yielding one focused release that outperformed three minor ones combined.
Stories from the Trenches: Collaboration That Changed the Outcome
A clinical team invited patients and caregivers into weekly improvement huddles. By co-designing checklists and language, they reduced miscommunication and increased satisfaction, proving collaboration thrives when the end user has a seat at the table.